WARRANTIES AND RETURNS.
Welcome to Waveform Network Cyprus LTD (WNC) and thank you for your interest in the products and services of our Company.
This text describes the warranty and return policy that WNC adopts about every faulty product – RMA.
Products limited warranty applies within our company which means that our company doesn’t cover any shipping cost that concerns the transportation of a faulty product to or from our establishments.
The product’s warranty period starts from the date of purchase and it lasts according to the declarations of the official manufacturer of this product.
The warranties of the products cover any defect in material under normal use (for example warranty doesn’t cover any physical damage of a product) during the warranty period. During the warranty period, WNC will repair or replace products or parts of them, that prove to be defective under proper use and maintenance, at no charge.
WNC covers warranty for returning packages which include all the parts of a product and completed RMA procedures. Packages that do not comply with the above will be returned to the sender without warning.
WNC has the right to replace the faulty product with another same product refurbished.
The warranty does not cover any problem that is caused by:
conditions, malfunctions, overvoltage or damage not resulting from defects in material or workmanship.
If a product has been returned as defective but nevertheless after the technical inspection it is found to be functioning properly, the customer is required to pay the value of the technical inspection which is 15 € including 19% VAT.